Table of Contents
Security Policy
Your data security is our top priority. This comprehensive security policy outlines the technical, administrative, and physical safeguards we implement to protect your educational institution's sensitive information.
Last updated: January 20, 2025
1. Security Overview
Our Security Commitment
CodePex Technologies is committed to maintaining the highest standards of information security to protect your educational institution's sensitive data. We implement comprehensive security measures across all layers of our infrastructure and operations.
Our security framework is built on industry best practices and international standards, ensuring that your student records, financial data, and institutional information remain secure and confidential at all times.
99.9% Uptime
Guaranteed service availability with robust infrastructure
256-bit Encryption
Bank-grade encryption for all data transmission and storage
ISO 27001 Certified
International standard for information security management
Security-First Approach
Security is integrated into every aspect of our development lifecycle, from initial design to deployment and ongoing maintenance. We follow secure coding practices and conduct regular security assessments.
2. Data Protection & Encryption
We implement multiple layers of data protection to ensure your educational data remains secure both in transit and at rest. Our encryption standards meet or exceed industry requirements for educational institutions.
Data Encryption Standards
Data in Transit:
- • TLS 1.3 encryption for all communications
- • Perfect Forward Secrecy (PFS) implementation
- • Certificate pinning for mobile applications
- • Encrypted API communications
Data at Rest:
- • AES-256 encryption for database storage
- • Encrypted file system for document storage
- • Hardware Security Modules (HSM) for key management
- • Encrypted backup systems
Key Management
• Centralized key management system with role-based access
• Regular key rotation policies (every 90 days for sensitive data)
• Hardware Security Modules (HSM) for cryptographic operations
• Secure key escrow and recovery procedures
• Multi-factor authentication for key access
Data Classification & Handling
Highly Sensitive Data:
- • Student personal information
- • Financial records and payment data
- • Health and medical records
- • Authentication credentials
Protection Measures:
- • Field-level encryption
- • Access logging and monitoring
- • Data masking for non-production environments
- • Secure deletion procedures
Data Residency & Sovereignty
All educational data is stored within Indian data centers to comply with local data protection laws. We maintain full data sovereignty and provide detailed data location reporting for compliance purposes.
3. Access Controls & Authentication
We implement comprehensive access control mechanisms to ensure that only authorized personnel can access your data, with appropriate permissions based on their role and responsibilities.
Multi-Factor Authentication (MFA)
Supported Methods:
- • SMS-based OTP verification
- • Email-based authentication codes
- • Authenticator app integration (Google, Microsoft)
- • Biometric authentication (fingerprint, face ID)
- • Hardware security keys (FIDO2/WebAuthn)
Implementation:
- • Mandatory for all administrative accounts
- • Optional but recommended for regular users
- • Risk-based authentication triggers
- • Device registration and trust management
- • Session timeout and re-authentication
Role-Based Access Control (RBAC)
Administrative Roles
- • Super Administrator
- • System Administrator
- • Academic Administrator
- • Financial Administrator
Educational Roles
- • Principal/Director
- • Academic Coordinator
- • Teacher/Faculty
- • Counselor
User Roles
- • Student
- • Parent/Guardian
- • Alumni
- • Guest User
Each role has specific permissions and data access levels, following the principle of least privilege to minimize security risks.
Single Sign-On (SSO) Integration
• SAML 2.0 and OAuth 2.0 protocol support
• Integration with popular identity providers (Google Workspace, Microsoft Azure AD)
• Custom LDAP/Active Directory integration
• Automated user provisioning and de-provisioning
• Centralized session management and logout
Access Monitoring & Auditing
All access attempts are logged and monitored in real-time. Suspicious activities trigger automatic alerts, and comprehensive audit trails are maintained for compliance and forensic analysis.
4. Infrastructure Security
Our infrastructure security encompasses physical data centers, cloud environments, and all supporting systems that host and process your educational data.
Data Center Security
Physical Security:
- • 24/7 security personnel and surveillance
- • Biometric access controls and mantrap entries
- • Environmental monitoring (temperature, humidity)
- • Fire suppression and disaster protection systems
- • Redundant power supplies and backup generators
Compliance Standards:
- • SOC 2 Type II certified facilities
- • ISO 27001 compliant operations
- • PCI DSS Level 1 certification
- • Regular third-party security audits
- • Indian government security clearances
Cloud Infrastructure Security
AWS Security Features
- • Virtual Private Cloud (VPC) isolation
- • AWS Shield DDoS protection
- • CloudTrail audit logging
- • GuardDuty threat detection
- • KMS key management
Additional Protections
- • Multi-region data replication
- • Automated backup and recovery
- • Infrastructure as Code (IaC)
- • Container security scanning
- • Secrets management
Server & System Hardening
• Regular security patches and updates (automated where possible)
• Minimal service installation and unnecessary service removal
• Host-based intrusion detection systems (HIDS)
• File integrity monitoring and change detection
• Secure configuration baselines and compliance scanning
• Anti-malware and endpoint protection on all systems
Disaster Recovery & High Availability
Our infrastructure is designed for 99.9% uptime with automated failover, load balancing, and disaster recovery capabilities. We maintain geographically distributed backups and can restore services within 4 hours of any major incident.
5. Network Security
Our network security architecture provides multiple layers of protection to prevent unauthorized access, data interception, and network-based attacks.
Firewall & Network Segmentation
Firewall Protection:
- • Next-generation firewalls (NGFW)
- • Web application firewalls (WAF)
- • Database activity monitoring (DAM)
- • Intrusion prevention systems (IPS)
- • DDoS protection and mitigation
Network Segmentation:
- • Isolated network zones by function
- • DMZ for public-facing services
- • Separate networks for management traffic
- • Micro-segmentation for critical systems
- • Zero-trust network architecture
Traffic Monitoring & Analysis
• Real-time network traffic analysis and anomaly detection
• Deep packet inspection (DPI) for threat identification
• Network flow monitoring and logging
• Behavioral analysis for insider threat detection
• Automated incident response and threat containment
• Integration with security information and event management (SIEM)
Secure Communications
VPN & Remote Access:
- • Site-to-site VPN for branch offices
- • SSL VPN for remote user access
- • Multi-factor authentication for VPN
- • Split tunneling and access controls
API Security:
- • OAuth 2.0 and JWT token authentication
- • Rate limiting and throttling
- • API gateway with security policies
- • Request/response validation
Network Security Monitoring
Our Security Operations Center (SOC) monitors network traffic 24/7 using advanced threat intelligence and machine learning algorithms to detect and respond to security incidents in real-time.
6. Application Security
We implement comprehensive application security measures throughout the software development lifecycle to protect against common vulnerabilities and ensure secure coding practices.
Secure Development Lifecycle (SDLC)
Development Practices:
- • Secure coding standards and guidelines
- • Code review and peer programming
- • Static Application Security Testing (SAST)
- • Dynamic Application Security Testing (DAST)
- • Interactive Application Security Testing (IAST)
Quality Assurance:
- • Automated security testing in CI/CD pipeline
- • Penetration testing before releases
- • Vulnerability scanning and assessment
- • Security-focused unit and integration tests
- • Third-party security code audits
OWASP Top 10 Protection
Input Validation & Sanitization
- • SQL injection prevention
- • Cross-site scripting (XSS) protection
- • Command injection mitigation
- • File upload security controls
Authentication & Session Management
- • Secure session handling
- • Password policy enforcement
- • Account lockout mechanisms
- • CSRF protection tokens
Runtime Application Protection
• Runtime Application Self-Protection (RASP) technology
• Real-time attack detection and blocking
• Application performance monitoring with security insights
• Automated vulnerability patching and updates
• Container security and image scanning
• Dependency vulnerability management
Security Testing & Validation
We conduct regular penetration testing, vulnerability assessments, and security audits by certified ethical hackers and third-party security firms to validate our security controls and identify potential weaknesses.
7. Compliance & Certifications
We maintain compliance with international security standards and educational regulations to ensure your institution meets all regulatory requirements.
International Standards
ISO 27001:2013
Information Security Management System
SOC 2 Type II
Service Organization Control 2
PCI DSS Level 1
Payment Card Industry Data Security Standard
Regional Compliance
GDPR Compliance
General Data Protection Regulation
IT Act 2000
Indian Information Technology Act
DPDP Act 2023
Digital Personal Data Protection Act
Educational Compliance
Indian Education Standards:
- • CBSE data handling guidelines
- • ICSE information security requirements
- • State board compliance standards
- • UGC data protection norms
International Standards:
- • FERPA (Family Educational Rights and Privacy Act)
- • COPPA (Children's Online Privacy Protection Act)
- • Student Data Privacy Consortium guidelines
- • EdTech privacy standards
Audit & Assessment Schedule
• Annual third-party security audits and penetration testing
• Quarterly internal security assessments and reviews
• Monthly vulnerability scans and remediation
• Continuous compliance monitoring and reporting
• Real-time security metrics and dashboard reporting
Compliance Reporting
We provide detailed compliance reports and documentation to help your institution meet regulatory requirements. Our compliance team works directly with your auditors and regulatory bodies as needed.
8. Security Incident Response
Our comprehensive incident response program ensures rapid detection, containment, and resolution of security incidents while minimizing impact on your educational operations.
Incident Response Team
Core Team Members:
- • Incident Response Manager
- • Security Analysts and Engineers
- • System Administrators
- • Legal and Compliance Officers
- • Communications Specialists
Response Capabilities:
- • 24/7 incident monitoring and response
- • Forensic analysis and evidence collection
- • Threat intelligence and attribution
- • Coordination with law enforcement
- • Customer communication and updates
Incident Response Process
1. Detection
Automated monitoring and manual reporting
2. Containment
Isolate and prevent spread
3. Investigation
Forensic analysis and root cause
4. Recovery
Restore services and prevent recurrence
Response Time Commitments
Critical Incidents:
- • Initial response: Within 15 minutes
- • Customer notification: Within 1 hour
- • Containment: Within 2 hours
- • Resolution: Within 4 hours
Non-Critical Incidents:
- • Initial response: Within 2 hours
- • Customer notification: Within 4 hours
- • Investigation: Within 24 hours
- • Resolution: Within 72 hours
Communication & Transparency
We maintain transparent communication throughout any security incident, providing regular updates via email, phone, and our status page. Post-incident reports include detailed analysis and remediation steps taken.
9. Business Continuity & Disaster Recovery
Our business continuity and disaster recovery plans ensure that your educational services remain available even during major disruptions or disasters.
Backup & Recovery Strategy
Backup Schedule:
- • Real-time database replication
- • Hourly incremental backups
- • Daily full system backups
- • Weekly off-site backup verification
- • Monthly disaster recovery testing
Recovery Objectives:
- • Recovery Time Objective (RTO): 4 hours
- • Recovery Point Objective (RPO): 1 hour
- • Data integrity verification: 100%
- • Service availability: 99.9% uptime
- • Geographic redundancy: Multi-region
High Availability Architecture
• Load balancing across multiple servers and data centers
• Automatic failover and traffic routing
• Database clustering with real-time synchronization
• Content delivery network (CDN) for global performance
• Redundant network connections and ISP diversity
• Hot standby systems ready for immediate activation
Disaster Recovery Testing
Testing Schedule:
- • Monthly partial recovery tests
- • Quarterly full disaster recovery drills
- • Annual third-party DR assessment
- • Continuous monitoring and validation
Test Scenarios:
- • Data center outage simulation
- • Network connectivity failures
- • Database corruption recovery
- • Cyber attack response
Emergency Communication
During any service disruption, we maintain multiple communication channels including email, SMS, phone calls, and our status page to keep you informed of recovery progress and expected resolution times.
10. Employee Security & Training
Our employees are our first line of defense. We implement comprehensive security training and background verification programs to ensure all team members understand and follow security best practices.
Employee Screening & Onboarding
Background Verification:
- • Criminal background checks
- • Employment history verification
- • Educational qualification validation
- • Reference checks from previous employers
- • Identity verification and documentation
Security Onboarding:
- • Security policy acknowledgment
- • Confidentiality and NDA agreements
- • Security awareness training completion
- • Access provisioning based on role
- • Security contact and escalation procedures
Security Training Program
Initial Training
Comprehensive security awareness
Ongoing Training
Monthly security updates
Phishing Tests
Simulated attack scenarios
• Annual security certification requirements for all employees
• Role-specific security training for developers, administrators, and support staff
• Regular security awareness campaigns and communications
• Incident response training and tabletop exercises
• Security metrics tracking and performance evaluation
Access Management & Monitoring
• Principle of least privilege access for all employees
• Regular access reviews and recertification (quarterly)
• Automated access provisioning and de-provisioning
• User activity monitoring and behavioral analysis
• Privileged access management (PAM) for administrative accounts
• Clean desk policy and physical security measures
Insider Threat Prevention
We implement comprehensive insider threat detection programs including behavioral monitoring, data loss prevention (DLP), and psychological safety programs to identify and address potential security risks from within our organization.
11. Third-Party Security Management
We carefully vet and monitor all third-party vendors and service providers to ensure they meet our security standards and do not introduce risks to your data.
Vendor Security Assessment
Due Diligence Process:
- • Security questionnaire and assessment
- • Compliance certification verification
- • Financial stability and business continuity review
- • Reference checks from existing customers
- • On-site security audits for critical vendors
Ongoing Monitoring:
- • Annual security reassessments
- • Continuous security posture monitoring
- • Incident notification requirements
- • Performance and SLA monitoring
- • Contract renewal security reviews
Key Third-Party Categories
Infrastructure Providers
- • Cloud hosting services (AWS, Azure)
- • Content delivery networks (CDN)
- • Network and connectivity providers
- • Data center facilities
Service Providers
- • Payment processing services
- • SMS and email service providers
- • Analytics and monitoring tools
- • Support and helpdesk platforms
Contractual Security Requirements
• Data processing agreements (DPA) with privacy protections
• Security breach notification requirements (within 24 hours)
• Right to audit and security assessment clauses
• Data deletion and return requirements upon contract termination
• Liability and indemnification for security incidents
• Compliance with applicable regulations and standards
Supply Chain Security
We implement supply chain security measures including software composition analysis, dependency scanning, and vendor risk management to protect against supply chain attacks and ensure the integrity of our software and services.
12. Security Monitoring & Threat Detection
Our 24/7 Security Operations Center (SOC) provides continuous monitoring and threat detection using advanced analytics, machine learning, and threat intelligence to protect your data.
Security Operations Center (SOC)
Monitoring Capabilities:
- • 24/7/365 security monitoring and analysis
- • Real-time threat detection and alerting
- • Security incident triage and escalation
- • Threat hunting and proactive investigation
- • Forensic analysis and evidence collection
Technology Stack:
- • Security Information and Event Management (SIEM)
- • User and Entity Behavior Analytics (UEBA)
- • Security Orchestration and Response (SOAR)
- • Threat intelligence platforms
- • Machine learning and AI-powered detection
Threat Intelligence & Analytics
• Global threat intelligence feeds and indicators of compromise (IOCs)
• Behavioral analysis and anomaly detection algorithms
• Machine learning models for advanced persistent threat (APT) detection
• Correlation analysis across multiple data sources and systems
• Threat attribution and campaign tracking
• Predictive analytics for emerging threat identification
Monitoring Coverage
Network Monitoring
- • Network traffic analysis
- • Intrusion detection/prevention
- • DNS monitoring
- • DDoS detection
Endpoint Monitoring
- • Host-based monitoring
- • Malware detection
- • File integrity monitoring
- • Process behavior analysis
Application Monitoring
- • Application security monitoring
- • Database activity monitoring
- • API security monitoring
- • User activity tracking
Automated Response & Remediation
Our security monitoring systems can automatically respond to certain types of threats, including blocking malicious IP addresses, isolating compromised systems, and triggering incident response workflows to minimize impact and response time.
13. Vulnerability Management Program
We maintain a comprehensive vulnerability management program to identify, assess, and remediate security vulnerabilities across our infrastructure and applications.
Vulnerability Assessment Schedule
Automated Scanning:
- • Daily vulnerability scans of all systems
- • Continuous web application scanning
- • Real-time dependency vulnerability monitoring
- • Container and image security scanning
- • Cloud configuration assessment
Manual Testing:
- • Quarterly penetration testing
- • Annual red team exercises
- • Code security reviews
- • Architecture security assessments
- • Social engineering assessments
Vulnerability Prioritization & Remediation
Critical
24 hours
High
7 days
Medium
30 days
Low
90 days
Remediation timeframes are based on CVSS scores, exploitability, and business impact assessment.
Patch Management Process
• Automated patch deployment for non-critical systems
• Staged rollout process for critical security patches
• Emergency patching procedures for zero-day vulnerabilities
• Patch testing in isolated environments before production deployment
• Rollback procedures and contingency planning
• Patch compliance monitoring and reporting
Vulnerability Disclosure Program
We maintain a responsible vulnerability disclosure program that allows security researchers to report vulnerabilities safely. We provide clear guidelines, response timeframes, and recognition for valid security findings.
14. Security Contact Information
For security-related inquiries, incident reporting, or vulnerability disclosures, please contact our dedicated security team using the information below.
Security Operations Center
security@codepex.com
24/7 Security Incidents & Alerts
+91 00000 00000
Emergency Security Hotline
Incident Response
Average response time: 15 minutes
Vulnerability Disclosure
vuln-disclosure@codepex.com
Responsible Vulnerability Reporting
PGP Key Available
Encrypted communication supported
Response Time
Within 48 hours for valid reports
Security Team Structure
Leadership Team:
- • Chief Information Security Officer (CISO)
- • Security Architecture Lead
- • Incident Response Manager
- • Compliance and Risk Manager
Operations Team:
- • Security Analysts (24/7 SOC)
- • Threat Intelligence Specialists
- • Security Engineers
- • Forensics and Investigation Team
Security Communication Channels
• Email: Primary channel for non-urgent security communications
• Phone: Immediate response for critical security incidents
• Security Portal: Secure customer portal for sensitive communications
• Status Page: Real-time security incident updates and notifications
• Encrypted Messaging: Signal and other secure messaging platforms
Security Advisory Program
Subscribe to our security advisory program to receive proactive notifications about security updates, best practices, and threat intelligence relevant to educational institutions. We provide monthly security briefings and quarterly security webinars for our customers.
Security Partnerships
We collaborate with leading cybersecurity organizations, government agencies, and educational security consortiums to stay informed about emerging threats and share threat intelligence to protect the broader educational community.
This Security Policy is effective as of January 20, 2025, and outlines our comprehensive approach to protecting your educational institution's data and systems.