Refund Policy
We want you to be completely satisfied with CodePex ERP. This refund policy outlines our commitment to fair and transparent refund practices for all our services and products.
Last updated: January 01, 2026
Issued by: CodePex Technologies Private Limited
Table of Contents
1. Purpose and Scope
This Refund Policy governs the refund eligibility, conditions, and procedures applicable to all subscriptions, services, and products offered by CodePex Technologies Private Limited, including but not limited to the CodePex ERP platform or our website (www.codepex.com), associated modules, custom development, and enterprise solutions.
By purchasing, subscribing to, or using any of our Services, you ("Client", "User", or "Customer") agree to the terms of this Refund Policy, which forms an integral part of our Terms and Conditions of Usage, Privacy Policy, and Disclaimer.
2. General Principle
All payments made to CodePex Technologies Private Limited for software subscriptions, implementation, training, or support services or products are considered non-refundable, except where expressly stated otherwise in this Policy.
Given the intangible, non-returnable, and immediately accessible nature of software and digital services, refunds can only be processed under certain exceptional conditions defined below.
3. Eligibility for Refund
A Client or User may be eligible for a partial or full refund only under the following circumstances:
3.1. Double Payment or Technical Error
If a Customer has been charged twice for the same transaction due to a payment gateway or technical error, the extra amount will be refunded after verification from our payment processor and internal accounts.
3.2. Failure to Deliver the Agreed Service
If CodePex fails to activate the subscribed service or deliver access within the agreed activation timeline (usually within 5–10 business days after payment confirmation) due to internal reasons solely attributable to CodePex, the Client may request a full refund.
3.3. Technical Non-Compliance
If a purchased module or service is technically incompatible with the system environment specified by the Client, despite the Client providing accurate system information during onboarding, and if CodePex is unable to resolve such issues within 15 business days, the Client may be eligible for a refund (subject to deduction of applicable processing and administrative charges).
3.4. Cancellation Before Implementation
If a Client cancels the service before implementation or setup has started, they may be eligible for a refund after deduction of 10% administrative and payment gateway processing fees.
3.5. Government or Regulatory Compulsion
If a regulatory or government order prevents CodePex from delivering services to a specific Client, any unused portion of the subscription may be refunded on a pro-rata basis, subject to verification.
4. Non-Refundable Situations
Refunds will not be granted under the following circumstances:
4.1. Post-Activation or Usage
Once access to the ERP or related modules has been provided and the system has been used (even minimally), the subscription fee becomes non-refundable.
4.2. Change of Mind or Business Decision
Refunds will not be provided in cases where the Client:
- No longer wishes to use the service after activation,
- Decides to switch to another provider,
- Changes their institution's operational model or management decision.
4.3. Service Suspension due to Violation
If a Client's account is suspended, terminated, or restricted due to violation of Terms and Conditions, misuse, non-payment, or breach of contract, no refund will be issued.
4.4. Custom Development or Integration Work
Any amount paid for custom modules, integrations, data migration, or tailor-made enterprise solutions is strictly non-refundable once development work has commenced, as these are bespoke and resource-intensive services.
4.5. Third-Party Service Dependencies
Refunds are not applicable for third-party tools, APIs, payment gateways, or integrations facilitated through CodePex but governed by third-party policies.
4.6. Trial to Paid Conversion
If a user continues using the product beyond the free trial period and subscribes to a paid plan, refunds will not be entertained for dissatisfaction arising after paid activation.
5. Trial Policy and Evaluation
We encourage all potential clients to make use of our Trial Policy to evaluate CodePex ERP before purchasing. The trial version provides full access to all the modules and features, enabling informed decisions.
Trial Period:
Typically 6 months, or as determined by CodePex.
No Charges:
The trial is free, with no obligation to purchase.
Post-Trial Conversion:
Once upgraded to a paid subscription, the purchase is final and non-refundable.
6. Refund Procedure
Clients seeking a refund under eligible circumstances must adhere to the following process:
Submit a written refund request via email to support@codepex.com within 10 business days of the transaction or service issue.
The request must include:
- Registered email ID,
- Invoice or payment reference number,
- Reason for seeking refund,
- Supporting documents or screenshots (if applicable).
CodePex will acknowledge receipt within 5 business days and may request additional documentation for verification.
Upon approval, refunds will be processed within 15–30 business days to the original payment method.
7. Processing Fees and Deductions
All eligible refunds are subject to a 10% deduction towards payment gateway and administrative costs unless waived by management discretion.
Refunds for international or corporate clients may involve banking and conversion charges, which are borne by the Client.
8. Dispute Resolution and Jurisdiction
Any dispute related to refunds shall be governed by the laws of India and subject to the exclusive jurisdiction of courts at Lucknow, Uttar Pradesh, in accordance with our Terms and Conditions of Usage and Arbitration Clause, where applicable.
9. Modification of Policy
CodePex Technologies Private Limited reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. The latest version will always be available on our official website at www.codepex.com, and continued use of our services constitutes acceptance of such changes.
10. Contact Information
For any queries, refund requests, or clarifications, please contact:
Company Name:
CodePex Technologies Private Limited
Email:
support@codepex.comPhone:
+91 00000 00000
Website:
https://www.codepex.comRegistered Office:
356/208/16, Alamnagar Road, Rajajipuram,
Lucknow, Uttar Pradesh, India
Annex: Policy Interlinking
Terms and Conditions:
This Refund Policy must be read in conjunction with our Terms and Conditions of Usage, which outline the general rights and obligations of both parties and also read Disclaimer, Privacy Policy and Trial Policy
Privacy Policy:
Personal data collected for refund processing is handled in accordance with our Privacy Policy.
Disclaimer:
The Company shall not be liable for any indirect, incidental, or consequential losses beyond the refund amount, if approved. See our Disclaimer for more details.
Trial Policy:
Clients are advised to evaluate services during the free trial before making any purchase. See our Trial Policy for more information.
Important Notice
This Refund Policy is designed to protect both CodePex Technologies and our valued clients. We strongly recommend reviewing this policy carefully before making any purchase. For any questions or concerns regarding refunds, please don't hesitate to contact our support team at support@codepex.com.
Still Need Help?
Our dedicated support team is here to assist you every step of the way. You can submit a Support Ticket on the Support page.