Table of Contents
Terms and Conditions
Please read these terms and conditions carefully before using CodePex ERP services. By accessing or using our services, you agree to be bound by these terms.
Last updated: January 20, 2025
1. Acceptance of Terms
By accessing and using CodePex ERP ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms and Conditions ("Terms") govern your use of CodePex ERP, a comprehensive school management system provided by CodePex Technologies ("Company", "we", "us", or "our"). These Terms apply to all users of the Service, including but not limited to educational institutions, school administrators, teachers, students, and parents.
We reserve the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.
2. Service Description
CodePex ERP is a comprehensive cloud-based school management system designed specifically for Indian educational institutions. Our service includes but is not limited to:
Core Modules
- • Student Information Management
- • Academic Management & Curriculum Planning
- • Fee Management & Financial Accounting
- • Attendance Tracking & Biometric Integration
- • Examination Management & Report Generation
- • Parent Communication Portal
Additional Features
- • Library Management System
- • Transport Management
- • Hostel Management
- • Inventory & Asset Management
- • HR & Payroll Management
- • Analytics & Reporting Dashboard
Free Trial Period
We offer a 6-month free trial period for new users to experience the full functionality of our platform. No credit card is required for the trial period, and you can cancel at any time without any charges.
3. User Accounts and Registration
To access certain features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, institution details, and other contact information.
Account Security
You are responsible for maintaining the security of your account and password. You must not share your account credentials with any third party. You must notify us immediately of any unauthorized use of your account.
Account Information
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Account Termination
We reserve the right to terminate your account if you violate these Terms or engage in any activity that we deem harmful to our Service or other users.
4. Payment Terms and Billing
Free Trial
Your first 6 months of service are completely free. No payment information is required during the trial period.
After the free trial period, continued use of the Service requires a paid subscription. Our pricing is transparent and competitive, designed specifically for Indian educational institutions.
Payment Methods
- • Credit/Debit Cards (Visa, MasterCard, RuPay)
- • Net Banking
- • UPI Payments
- • Bank Transfers (NEFT/RTGS)
- • Digital Wallets
Billing Cycles
- • Monthly Billing
- • Quarterly Billing (5% discount)
- • Annual Billing (15% discount)
- • Custom Enterprise Plans
GST Compliance
All prices are inclusive of applicable GST as per Indian tax regulations. Proper GST invoices will be provided for all transactions.
5. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of CodePex Technologies and its licensors. The Service is protected by copyright, trademark, and other laws.
Software License
We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes in accordance with these Terms.
User Data
You retain ownership of all data you input into the Service. We do not claim ownership of your data, but we require certain rights to provide the Service effectively.
Restrictions
You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code.
6. Privacy and Data Protection
We take data privacy and security seriously. Our comprehensive privacy practices are designed to protect your information and comply with applicable data protection laws.
Data Security
- • 256-bit SSL encryption
- • Regular security audits
- • Secure data centers in India
- • Role-based access controls
- • Regular automated backups
Compliance
- • GDPR compliant
- • ISO 27001 certified
- • Indian data protection laws
- • Educational data privacy standards
- • Regular compliance audits
For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy, which is incorporated by reference into these Terms.
7. Service Availability and Support
Uptime Guarantee
We guarantee 99.9% uptime for our Service. In the event of extended downtime, we will provide service credits as compensation.
Support Channels
- • 24/7 Phone Support
- • Email Support
- • Live Chat Support
- • Video Call Support
- • On-site Support (Enterprise)
Support Services
- • Free staff training
- • Data migration assistance
- • System integration support
- • Regular system updates
- • Dedicated account manager
8. Limitation of Liability
Important Legal Notice
Please read this section carefully as it limits our liability and affects your legal rights.
To the maximum extent permitted by applicable law, in no event shall CodePex Technologies, its affiliates, agents, directors, employees, suppliers, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages.
Service Interruptions
We are not liable for any loss or damage arising from service interruptions, including but not limited to system maintenance, network issues, or force majeure events.
Data Loss
While we implement robust backup systems, users are responsible for maintaining their own data backups. We recommend regular data exports as an additional precaution.
Maximum Liability
Our total liability for any claims arising from these Terms or the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
9. Termination Policy
Either party may terminate this agreement at any time. Upon termination, your access to the Service will be discontinued, and any outstanding fees will become immediately due and payable.
User-Initiated Termination
- • Cancel anytime through your account
- • No cancellation fees
- • Access continues until end of billing period
- • Data export available for 30 days
Company-Initiated Termination
- • Violation of Terms of Service
- • Non-payment of fees
- • Fraudulent or illegal activity
- • 30-day notice for policy violations
Data Retention
After termination, we will retain your data for 90 days to allow for potential reactivation. After this period, all data will be permanently deleted from our systems.
10. Governing Law and Jurisdiction
These Terms shall be interpreted and governed by the laws of India. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.
Dispute Resolution
We encourage resolving disputes through direct communication. If a dispute cannot be resolved amicably, it shall be settled through arbitration in accordance with the Arbitration and Conciliation Act, 2015.
Compliance
Our Service complies with Indian laws including the Information Technology Act, 2000, and other applicable regulations governing educational institutions and data protection.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us using the information below:
Company Information
CodePex Technologies
Educational Technology Solutions
Lucknow, Uttar Pradesh, India
Contact Details
+91 00000 00000
24/7 Support Hotline
legal@codepex.com
Legal & Compliance
Business Hours
Our legal and compliance team is available Monday through Friday, 9:00 AM to 6:00 PM IST. For urgent matters, please use our 24/7 support hotline.
These Terms and Conditions are effective as of January 20, 2025, and will remain in effect except with respect to any changes in their provisions in the future.